 |
| FAQ |
| |
|
Q: How can I get assistance?
A: Chat: Click on chat icon on website 24/5
Call: 800 763 1250 7 am – 5 pm AZ time
Email: orderdesk@valutek.com
Q: What are the Free Samples specifics?
A: Who: Any organization that operates a Cleanroom.
When: Anywhere in the continental via U.S. Post First Class.
Next day shipments available at client’s expense
Q: How many pieces of a sample will I receive?
A: Typical sample quantity is 1-2 pieces of a product. Actual production
bags will be sent to clients for testing at no charge. The client agrees to provide
the test results to Valutek, to help future product development.
Q: When will my order shipped?
A: Orders received before 3:00pm PST will ship the same day via FedEx ground. Transit
times are:
1 Business day: AZ
2-3 Business days:
AR, CA, CO, ID, KS, LA, MS, MT, NM, NV, OK, OR, TX, UT, WA WY;
4-5 Business days:
AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME
MI, MN, MO, NC, ND, NE, NJ, NY, OH, PA, RI, SC, SD, TN, VA, VT, WI, WV &
Canada
Q: Where are you located?
A: North America: 1005 N. 50th St. Phoenix, AZ 85008
Asia: 5029 Jalan Raja Uda
12300 Butterworth,
Palau Pinang, Malaysia
Q: How do I return product?
A: If you are not 100% satisfied with your purchase, you can return it. Valutek
has a 30 day hassle-free return policy. Please follow the below steps for returns.
• Customer service must be contacted to issue authorization for returned goods.
Please call us at 1-800-763-1250.
• No returns on custom products, special packaging, or discontinued items.
• All return requests must be made within 30 days of invoice date.
• Only merchandise in its original full-unopened shipping packages will be authorized
for return.
• A 20% restocking fee will apply to all returns, except for merchandise returned
due to shipping error or defect.
• All returned items must contain the return label provided below as well as the
correct RMA number.
• Please do not mark the box with the RMA number.
• All returns must be made within 30 days of RMA issue date.
• Returned merchandise must be shipped freight prepaid unless it is returned due
to shipping error or defect.
• We cannot accept responsibility for damaged merchandise once it has been accepted
by your receiving agents.
• If you have any further questions, please feel free to contact our Customer Service
Department at 1-800-763-1250.
Q: What is your remittance address?
A: For customer with Net Terms. Please mail payment to;
Valutek
P.O. Box 29661
Phoenix, AZ 85038
Q: How do I change an item in an order I have submitted?
A: Existing customers can log into their account and make changes. Otherwise
Contact customer support at 800-763-1250
Q: How do I become a Valutek distributor?
A: Call Valutek @ 800-763-1250
Q: Can I fax Purchase Orders?
A: Yes, fax to 602 252 1972, attention Order Desk.
Q: Do you back order items?
A: Items that are not currently in stock will be placed on back order status.
Clients will receive an email indicating if an item order is on back order
status.
Q: Do you have a catalog?
A: Yes, catalogs provided upon request.
Q: You are out of stock on the item I want. What do
I do now?
A: Items out of stock will be placed on back order until available.
Clients can contact us directly for a comparable item.
Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express.
Upon credit approval, trade terms are available.
Q: Do you charge sales tax on items?
A: Sales tax is charged to clients located in AZ.
Q: How can I apply for credit terms.
A: Complete and submit a credit application to fax number 602.254.3567
Click here for the credit application.
|
| |
|
|
|
|
|
