Q: Can Non Stock items be ordered? A: Yes but a non-refundable deposit will be required and all orders are non-cancellable / non-returnable.
Q: How can I get assistance? A: Chat: Click on chat icon on website 24/5 Call: 800 763 1250 7 am – 5 pm AZ time Email: orderdesk@valutek.com
Q: What are the Free Samples specifics? A: Who: Any organization that operates a Cleanroom. When: Anywhere in the continental via U.S. Post First Class. Next day shipments available at client’s expense
Q: How many pieces of a sample will I receive? A: Typical sample quantity is 1-2 pieces of a product. Actual production bags will be sent to clients for testing at no charge. The client agrees to provide the test results to Valutek, to help future product development.
Q: When will my order shipped? A: Orders received before 3:00pm PST will ship the same day via FedEx ground. Transit times are: 1 Business day: AZ 2-3 Business days: AR, CA, CO, ID, KS, LA, MS, MT, NM, NV, OK, OR, TX, UT, WA WY; 4-5 Business days: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME MI, MN, MO, NC, ND, NE, NJ, NY, OH, PA, RI, SC, SD, TN, VA, VT, WI, WV & Canada
Q: Where are you located? A: North America: 1005 N. 50th St. Phoenix, AZ 85008 Asia: 5029 Jalan Raja Uda 12300 Butterworth, Palau Pinang, Malaysia
Q: How do I return product?
• Customer service must be contacted to issue authorization for returned goods. Please call us at 1-800-763-1250. • No returns on custom products, special packaging, non-stock items, non-core items, or discontinued items. • All return requests must be made within 30 days of invoice date. • Only merchandise in its original full-unopened shipping packages will be authorized for return. • A 20% restocking fee will apply to all returns, except for merchandise returned due to shipping error or defect. • All returned items must contain the return label provided below as well as the correct RMA number. • Please do not mark the box with the RMA number. • All returns must be made within 30 days of RMA issue date. • Returned merchandise must be shipped freight prepaid unless it is returned due to shipping error or defect. • We cannot accept responsibility for damaged merchandise once it has been accepted by your receiving agents. • If you have any further questions, please feel free to contact our Customer Service Department at 1-800-763-1250.
Q: What is your remittance address? A: For customer with Net Terms. Please mail payment to; Valutek P.O. Box 29661 Phoenix, AZ 85038
Q: How do I change an item in an order I have submitted? A: Existing customers can log into their account and make changes. Otherwise Contact customer support at 800-763-1250
Q: How do I become a Valutek distributor? A: Call Valutek @ 800-763-1250
Q: Can I fax Purchase Orders? A: Yes, fax to 602 252 1972, attention Order Desk.
Q: Do you back order items? A: Items that are not currently in stock will be placed on back order status. Clients will receive an email indicating if an item order is on back order status.
Q: Do you have a catalog? A: Yes, catalogs provided upon request.
Q: You are out of stock on the item I want. What do I do now? A: Items out of stock will be placed on back order until available. Clients can contact us directly for a comparable item.
Q: What forms of payment do you accept? A: Visa, MasterCard, American Express. Upon credit approval, trade terms are available.
Q: Do you charge sales tax on items? A: Sales tax is charged to clients located in AZ.
