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Q: Can Non Stock items be ordered?

A: Yes, but a non-refundable deposit will be required on all orders.

Once the order has been processed you will not be able cancel the order or return the product.

Q: How may I get assistance?

A: Chat: Click on chat icon on website 24/5
Call: 800.763.1250 (7 am – 5 pm AZ time)
Email: orderdesk@valutek.com

Q: How do I get samples?
A: The typical sample is 1-2 pieces of product.

Production bags will only be sent for testing if the client agrees to provide their test results

to Valutek for assistance with future product development.

Who: Any organization that operates a Controlled Environment / Cleanroom.
Where: Anywhere via United State Postal Service - First Class.
When: Next day shipment available at client’s expense

Q: When will my order shipped?
A: Orders received before 3:00pm PST will ship the same day via FedEx ground.

Transit times are:
1 Business day: AZ
2-3 Business days:
AR, CA, CO, ID, KS, LA, MS, MT, NM, NV, OK, OR, TX, UT, WA WY;
4-5 Business days:
AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME
MI, MN, MO, NC, ND, NE, NJ, NY, OH, PA, RI, SC, SD, TN, VA, VT, WI, WV &
Canada

Q: Where are you located?
A: North America: 220 South 9th Street, Phoenix, AZ 85034
Asia: 5029 Jalan Raja Uda
12300 Butterworth,
Palau Pinang, Malaysia


Q: How do I return product?

• You must contact Customer Service at 800.763.1250 to issue a return authorization.

No returns will be accepted on custom, non-stock, special order or

discontinued products

• All return requests must be made within 30 days of the invoice date.
• Only merchandise in its original unopened shipping packages will

be authorized for return.
• A 20% restocking fee will apply to all returns, except for merchandise returned

due to a shipping error or defect.
• Please do not mark the box with the RMA number, include a copy of the RMA inside the box
• All returns must be received within 30 days of RMA issue date.
• Returned merchandise must be shipped freight prepaid unless it is returned

Due to shipping error or defect.
• We cannot accept responsibility for damaged merchandise once it has been

accepted by your receiving agents.
• If you have any further questions, please feel free to contact our Customer

Service Department at 1-800-763-1250.

Q: What is your remittance address?
A: For customer with Net Terms.

Please mail payment to:
Valutek
Dept #2081
P.O. Box 29661
Phoenix, AZ 85038-9661

Q: How do I change an item in an order I have submitted?
A: Existing customers can log into their account and make changes. Otherwise
Contact customer support at 800-763-1250

Q: How do I become a Valutek distributor?
A: Call Valutek @ 800-763-1250

Q: Can I fax Purchase Orders?
A: Yes, fax to 602 252 1972, attention Order Desk.

You may also email purchase orders to orderdesk@valutek.com.

Q: Do you back order items?
A: Items that are not currently in stock will be placed on back order status.
Clients will receive an email indicating if an item order is on back order
status.

Q: You are out of stock on the item I want. What do I do now?
A: Items out of stock will be placed on back order until available.
Clients can contact us directly for a comparable item.

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express.
Upon credit approval, trade terms are available.

Q: Do you charge sales tax on items?
A: Sales tax is only charged to clients located in AZ.

Q: How can I apply for credit terms.
A: Complete and submit a credit application to fax number 602.252.1972.
Click here for the credit application.