Ordering samples from Valutek is easy! Fill out a sample request form onlinewith your information and we will gladly send you samples or production bags. Our only request is that you provide us with test results to assist us with future product development.
Who: Any organization that operates a Controlled Environment / Cleanroom. Where: Anywhere via United State Postal Service - First Class. When: Next day shipment available at client’s request / expense
• You must contact Customer Service at 800.763.1250 to issue a return authorization.
• No returns will be accepted on custom, non-stock, special order or discontinued products
• All return requests must be made within 30 days of the invoice date. • Only merchandise in its original unopened shipping packages will be authorized for return.
• A 20% restocking fee will apply to all returns, except for merchandise returned due to a shipping error or defect.
• Please do not mark the box with the RMA number, include a copy of the RMA inside the box • All returns must be received within 30 days of RMA issue date. • Returned merchandise must be shipped freight prepaid unless it is returned due to shipping error or defect.
• We cannot accept responsibility for damaged merchandise once it has been accepted by your receiving agents.
• If you have any further questions, please feel free to contact our Customer Service Department at 1-800-763-1250.